Many overseas customers are worried about purchasing Chinese forklift batteries due to cross-border after-sales difficulties, long maintenance cycles and no local technical support. To solve the pain points of global customers, we have built a complete overseas service system covering pre-sales customization, in-sales technical guidance and after-sales global support, providing one-stop solutions for international distributors and terminal enterprise users.
1. Global Pre-Sales Customization Service
Support customized development of 24V/48V/80V multi-voltage and multi-capacity batteries, adapt to all mainstream forklift brands and models in the global market (Linde, Toyota, Hyster,
Sumitomo，Mitsubishi Nichiyu ). According to the local working conditions, temperature environment and fleet operation mode of customers, we provide targeted battery matching and scheme optimization to ensure the best use effect.
2. Remote Global Technical Support
Provide 7×24-hour English remote technical support, quickly respond to customer consultation, fault diagnosis and operation guidance. Equipped with intelligent battery monitoring system, it can remotely view battery SOC/SOH data, early warn of faults, and realize remote OTA upgrade, reducing on-site maintenance costs.
3. Standardized Global After-Sales Warranty
Provide long-term international warranty service, implement standardized after-sales processes for global customers, and solve the problem of difficult cross-border after-sales. At the same time, we provide complete operation and maintenance manuals and English operation guidance videos to help local teams quickly master battery use and daily management skills.
4. Bulk Order & Project Customized Service
For large overseas warehouse fleet renovation, industrial park overall energy replacement and other project orders, provide exclusive project docking, technical scheme design, batch delivery priority and full-cycle follow-up service to ensure the stable implementation of global customers' projects.
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